Frequently asked questions
What are your hours?
Vortex is open Monday through Friday, 8 a.m. to 5 p.m. CST. You can contact us via message, email or on social media at any time and we will get back to you!
When was Vortex founded?
Vortex was founded in 2002.
Can I visit the Vortex showroom in Barneveld, WI?
We would love it if you did! The showroom is open Monday through Friday, from 8:00a.m. to 5:00p.m. CST.
Why can’t I login to my account?
Have you forgotten your password? If you have, you can click the ‘forgot password’ link to reset it. Still having issues? Send us a message or an email and we can help!
Do you offer military discounts?
Visit our Military and Law Enforcement program page for more details!
What payment methods do you accept?
We accept most major credit cards if you are purchasing directly on our website.
Can I buy direct?
You can buy apparel, branded gear and optics accessories direct from our website! For other optics needs, we encourage you to visit one of our dealers.
Can I track my order?
Yes, when your product ships you will receive notification. You can also check the progress of your order under ‘my account.’
What is the difference between MOA and MRAD?
MOA (Minutes of Angle) and MRAD (Milliradians) are angular units of measure, much like inches and centimeters are linear units of measure. MOA is most commonly associated with ‘inches at 100 yards’, the angle created by 1 MOA roughly equates to 1 inch on a target at 100 yards. Units of MRAD are given in .1 increments.
What is the difference between SFP and FFP?
Second Focal Plane and First Focal Plane indicate where the reticle is placed inside the scope’s optical system. Reticles in the First Focal Plane are mounted ahead of the major optical train, meeting up with the image you’re viewing before everything is magnified. The image and reticle get larger and smaller together while maintain the same scale to one another regardless of magnification. Reticles in the Second Focal Plane are mounted oppositely and meet up with the image you are viewing after it’s already been magnified. The image will grow and shrink with magnification but the reticle will not.
Can I get a catalog sent to me?
How do I share product feedback?
We would love to hear your feedback. You can submit it via the contact us form or write a review on the bottom of the specific product page.
Do you sell gift cards?
Not currently, but it is something we are looking into.
What is a wish list and how does it work?
A wish list can be used to store all your favorite products. When you are looking at a product page, there is an option to ‘add to wish list.’ Click to add, and then view your wish list in your account. It is mostly an opportunity to save your favorites in one central location. Note: you must have an account created for products to be saved.
How do I apply for employment with Vortex Optics?
We are always looking for people to join our team. Open positions are listed on our careers page.
What is the return policy on apparel?
To return apparel, contact our customer care team at 1-800-426-0048 ext. 6 and they would be happy to assist in the return or exchange process.
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