WE GOT YOUR BACK™
The VIP® Warranty isn't just lip service; it's our Very Important Promise to you. If your Vortex® product—whether a riflescope, red dot, rangefinder, apparel, or accessory—becomes damaged or defective, we'll repair or replace it at no charge to you. It doesn't matter how it happened, whose fault it was, or where you purchased it. If you have a problem, we promise to take care of you. Rest assured, if it wears the Vortex® name, it's covered.
Unlimited
Unconditional
Lifetime Warranty
The VIP® Warranty does not cover loss, theft, deliberate damage, or cosmetic damage that does not hinder the performance of the product.
Need Service? Start Here
Give us a call at 1-800-4VORTEX, or click the button below to initiate your inspection and repair process under our VIP® Warranty with just one click.
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Discover How We Care
Curious about what happens when your gear comes to us? Click to watch the seamless journey from repair to rapid return—and see why Vortex® stands out in support.
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People behind your product
All of our products are designed, engineered, pre-inspected and serviced in our modern facility to ensure you receive the best products and service for your hard earned dollar.
Tom L.
Dealer sales advisor
Sarah D.
Customer care representative
Kelly L.
Binocular Repair Technician
Taylor M.
Consumer Sales Specialist
Bill M.
Riflescope Repair
David L.
Binocular Repair Technician
What Customers Are Saying
“YAY! I'm a happy camper.”
Yesterday my binoculars arrived repaired, completely restored, and all cleaned up. Thank you ever so much! Your company is totally awesome, the very best there is. Not only do you make a fantastically great product, you also have the world’s best ever customer service and a warranty that’s undoubtedly unbeatable. You guys rock! Keep up the amazing job!
“I am a Vortex man for life.”
Vortex has been my go-to optics company for 15+ years. As a Police Officer and SWAT Sniper, I have relied upon and used Vortex over and over. It's not just the quality of the equipment; it is the service provided by the company and its employees. I have been extremely impressed. I am a Vortex man for life. Thank you for being an amazing company.
“I am glad I chose a Vortex red dot.”
I feared that I had ruined my first red dot optic and was surprised and relieved to find out that your VIP warranty would repair or replace it! What an incredible warranty policy on precision optics. I don't know of any other company of any kind having such a consumer-friendly warranty. You just made my decisions easier when in need of optics.
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