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Whatever questions you have, and however you prefer to ask them, we’re listening. Our experts are always ready to talk optics, troubleshoot, or shoot the breeze.

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Your Questions, Answered

General

What are your hours?
Can I visit the Vortex® showroom in Barneveld, WI?
Why can’t I login to my account?
Can I get a catalog sent to me?
How do I share product feedback?
Do you sell gift cards?
What is a Favorites and how does it work?
How do I apply for employment with Vortex?

Orders

Where do you ship products?
What payment methods do you accept?
Can I buy direct?
Can I track my order?
Can I update my order after purchasing?

Programs

Do you offer military discounts?
Do you offer a discount to guides and outfitters?
Do you offer discounts for retail associates?

Product + Technology

How do I mount my optic?
How do I find which optic is right for me?
What is the difference between MOA and MRAD?
What is the difference between SFP and FFP?
What is GeoBallistics®?
Who is GeoBallistics® for?
What is the GeoBallistics® app?
How do I find the right accessories for my optic?

Troubleshooting

Binoculars

How do I attach a neck-strap to a binocular?
What do the numbers mean? (i.e. "10x50")
What is the best magnification for binoculars?
How do I set the diopter?
What binocular is best for someone with a narrow IPD (interpupillary distance)?

Monoculars

How do I attach a neck strap to a monocular?
What do the numbers mean? (i.e. 10x36)

Rangefinders

Why am I not getting a range?
I have an ‘1800 yard capable’ (or insert any maximum range) rangefinder, but can’t range 1800 yards:
How do I get out of LOS mode?
How do I get out of HCD mode?
When do I want LOS mode and when do I want HCD mode?
Why does one tube in my Fury have a blue tint and the other doesn’t?
How do I change from yards to meters, or vice versa?

Red Dots

What does it mean if the dot is not a dot?
Why won’t my red turn on?
Why won’t my red dot turn off?
Why doesn’t my dot look bright anymore, even on maximum brightness?
Why does the dot appear much bigger than it’s supposed to?
What does it mean if the dot is a cluster of dots, not one dot?
Why is there a halo around my red dot?
Why won’t my red dot illuminate?
Why is there no green dot on my Strikefire II?
Why won’t my red dot hold zero?
My red dot is flickering.
My UH-1’s reticle looks pixelated.

Riflescopes

Why can't I zero my riflescope?
Why won’t my riflescope properly focus?
How do I properly focus my riflescope?
Why are my riflescope’s turrets ‘backwards’?
Why don’t I have as much adjustment in my scope as the specifications indicate?

Spotting Scopes

Why am I not getting the full sight picture when looking through my spotting scope?
Why is my spotting scope not as bright on the highest power?
Can I digiscope with my spotting scope?